Frequently Asked Questions

Heating & Air

How often should I have my heating and air system serviced?

We recommend having your system serviced in the spring/summer for an AC check and in the fall/winter for a heating check.  This will help to ensure your system is opening effectively, efficiently, and properly.  It is called preventative maintenance for a reason, as our goal is to try to prevent future problems from arising. 

How often should I replace my filters?

This depends on the type of filter you have! If you have filters in your returns (usually 1 inch filters), then we recommended replacing them every 1-3 months. If you have pets, allergens, or it is a new construction home, we recommend replacing every month. 

If you have a media filter (normally at the unit directly), we recommend replacing those every 6-12 months. Again, this depends on how many people you have living in the home, pets, and/or allergens. 

What are the benefits of a programmable thermostat?

A programmable thermostat allows you to control the amount of energy your heating and air system uses.  You can program different temperatures for different times of the day.  In the winter, you can schedule the temperature lower while you are gone through out the day, and to automatically raise the temperature before you get home.  You can program this anytime during the day, night, vacations, and more! Ask us about a programmable thermostat today! 

What is emergency heat and why is it on?

For Heat Pumps (electric), the emergency heat will kick in when it drops below 35 degrees. This is called supplemental heat, also known as a back-up heat.

Different systems and thermostats have different ways of determining when the emergency heat will come on to assist the heat pump.  Normally this is alway done automatically.  The heat pump and emergency heat will work together in the colder months to make sure that your home stays warm and comfortable. 

If your emergency is heat is on and it is above 40 degrees, this may indicate that there is an issue. Give us a call and we will investigate! 

 

When should I look into replacing my system?

If your system does not run efficiently or you have a higher energy bill, then it may best to get a quote.

My unit is making a noise, but still working. Should I call?

We always recommend giving us a call if your unit makes a sound you don’t recognize.  We can come out and investigate the issue, and help prevent any further damage/issues.

What is a SEER rating and is it important?
“SEER” means seasonal energy efficiency ratio. The SEER rating of a unit is the cooling output during a typical cooling-season divided by the total electric energy input during the same period. The higher the unit’s SEER rating the more energy efficient it is.
Do you recommend special allergen filters?

Allergen filters are helpful, but can also cause strain on the system when being used during AC mode.  If you are worried about air quality, ask us about the media filters or UV lights for your home. 

My outdoor unit is smoking, what do I do?

If you have an electric system, it will go through something called a “defrost cycle”.  You may notice that your system may have a thin coat of ice around it. The system will go into a defrost cycle where it heats the unit in order to melt the ice. You may even see steam coming from the unit. This is normal. Most defrost cycles last 10-15 minutes. You only need to call when your system is not regulating the temperature.

If you have a gas system, and it is smoking, turn your system off immediately and give us a call. 

Electrical

When is the best time to call an electrician?
  • Upgrading service
  • Your lights are dimming/flickering
  • You want to add more outlets
  • Your electrical system does not seem normal
  • You have power surges
Why does the outlet spark every time I plug in a device or appliance?

It’s normal to see the occasional small flash of electricity when you plug in a lamp, hair dryer or other appliance. However, if there is a spark every time you use the outlet—there might be a problem. The outlet could be short circuiting. Short circuits break down insulation and wires, and they are a potential fire hazard. 

What is a GFCI?

A GFCI outlet is designed to protect against electrical shock if it gets wet. GFCI outlets are required in bathrooms, garages, crawl spaces, basements, laundry rooms and other areas where water is present. They have a test button to turn off the GFCI, and a reset button to turn it back on after it has tripped. 

How can I tell what is tripping my circuit breaker?

Sometimes, it isn’t simply a matter of flipping the switches back on to get your power working again. If you reset the circuits, only to have the breaker trip again, it is likely that you have a problem that needs to be addressed. If there’s a burning smell coming from the box, then the lines are overloaded and you shouldn’t try to fix anything yourself. 

 

What is the difference between 110 and 220 volts?

More voltage at the same cycles per second (cps), which means more power to the appliance. Generally, 220V is used for large appliances, 110V is used for small appliances. Using a 110V appliance in a 220V outlet will burn out the appliance. Using a 220V appliance in a 110V outlet will make the appliance run slow or not at all.

Call Us Today!

(864) 833-3988

Send Us a Message! 

902 S Broad Street
Clinton, SC 29325

burnsservicecent@bellsouth.net

Business Hours: (864) 833 - 3988

After Hours: (864) 923 - 1470

Hours:

Monday – Friday: 8 am – 5 pm

Saturday – Sunday: On Call for Emergencies Only

Financing offered through a local accredited financial institution.